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Terms and conditions

Terms & Conditions

RETURNS & EXCHANGES

  • If you are not happy with your purchase you may exchange or return your item with in 7 days upon receiving your product.
  • Clients requesting a refund or exchange must contact us via e-mail : almastoura_shop@hotmail.com
  • The merchandise must be returned along with a copy of the invoice after receive our confirmation. Products returned without a confirmation from us will be rejected and returned to you at your cost.
  • The client is responsible for the shipping costs in the case of a return.
  • All merchandise must be in its original packaging and resalable in order to be exchanged or refunded.
  • Exchanges or refunds may be requested within 7 days of receiving the merchandise.
  • Exchanges will be processed according to their stock availability. You will be notified by email or telephone in the case of a back-order.

 

    SHIPPING

  • Unless you selected express shipping at the time of your purchase, orders should be received within 3 to 7 business days. Note that post office boxes are not permitted for delivery.
  • International shipping can take from 2 to 4 weeks.
  • We are not responsable for any cost of taxes and customs at the reception of the order.
  • We are not responsable for damages during shipping.